Customers are waiting to hear from you

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Every customer would prefer to be told when debit or credit card payments are charged for, by email or SMS notification sent by their bank.

However, customers often get bored when all they get told is contained in the bank’s debit note. How about cutting some slack? Many customers out there are tired of getting charged. They can’t avoid it but you can help.

After receiving an order at your shop or website, endeavor to send a complementary email or preferably an SMS to your customer. It’s okay to thank the customer but hey, they’re expecting more.

Periodically, develop a habit of constantly communicating with your customers. Let them know what’s getting better about the product they are ordering. Don’t forget to engage them in guided walkthroughs so they can get more excited.

Repeat customers are often attracted to better customer service and this can help you cover up your loop holes. Don’t keep your customers in the dark! Start talking to them and never stop unless you are ready to lose them.

Every now and then, Customers are waiting to hear from you!

Integrate SMS messaging to your business process. Logon to www.mobi2sms.com and get started.

 

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Emuobosa Onerhime
Founder - Mobi2SMS
I am an Enterprise Solutions Architect. Having developed portfolio by helping a few startups grow, if I am not developing a website or software project, I am busy carrying on active research and discussing tech facts on social media by blogging.

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