We carried out a little update this morning that we believe deserves your attention. During our routine user experience tests, we discovered something wrong and fixed it:
Here is the link to information on how to buy SMS Credits from Mobi2SMS
We discovered that our users who visit this link often get lost after being faced with the challenge to either sign up or login before they can buy SMS Credits.
What happens is that when they eventually login, they are shown the menu and that requires them to figure it out again. We have changed this.
Here are the scenarios applicable – if you attempt to buy SMS Credits and you are not logged in, when presented with the login page, you can:
- Enter your User name and Password (if you have an account) OR click the Register link and fill the registration form. When done, check your email for your password and attempt to login. If successful, you would be redirected to the order page.
- Click the Facebook Login button or Google Sign in button to create an account.
- If you are NOT registered with the shared email address on the chosen social network, upon successful registration, after customizing your password and updating your profile, you may have to click another link (preferably, the logo) before you would be redirected to the order page – this is because you have to know what profile updates you made before being redirected.
- If you are registered with the shared email address on the chosen social network, upon successful login, you would be redirected to the order page.
Having done this, we hope you won’t get lost in buying SMS Credits. If however, you do get lost, please don’t hesitate to contact us via firstname.lastname@example.org OR just start a live chat.
We are available 24 hours a day, 7 days a week (though with some hours off on weekends).
Enjoy the rest of your week!